Upon successful completion of a transaction, the Customer enters into a legally binding agreement with BJSA Trinetrix Pvt. Ltd. for the purchase of the selected product and/or service.

Cancellation

Orders for digital products, online courses, downloadable content, personalized reports, consultation sessions, coaching programs, and other digital services may be cancelled only before the product has been delivered, the course access has been granted, or the service has commenced.

For customized services such as website development, software development, digital marketing, branding, corporate training, or consulting projects, cancellation requests shall be governed by the terms agreed upon in the respective proposal, quotation, Statement of Work (SOW), or service agreement.

All cancellation requests are subject to review and approval by BJSA Trinetrix Pvt. Ltd. We reserve the right to request additional information before processing any cancellation request.

Refund Policy

Due to the nature of digital products and services, all sales are generally final and non-refundable once:

• Digital products have been downloaded or delivered.
• Course access has been activated.
• Personalized reports have been generated or delivered.
• Consultation or coaching sessions have been conducted.
• Project work has commenced.

However, if the purchased product or service is materially different from the description provided on our website, or if access cannot be provided due to an error attributable to BJSA Trinetrix Pvt. Ltd., you may request a refund.

Refund requests must be submitted within three (3) calendar days from the date of purchase by contacting our support team.

Replacement / Resolution

Where applicable, we may choose to:

• Correct the issue,
• Provide replacement access,
• Re-deliver the digital product,
• Reschedule the consultation or training session, or
• Issue a refund if no suitable resolution is possible.

How to Request a Refund

To request a cancellation or refund, please contact us with the following information:

• Full Name
• Registered Email Address
• Order ID / Transaction ID
• Date of Purchase
• Reason for the Request
• Supporting evidence (if applicable)

Email: support@bjsatrinetrix.com

Our team will review the request and respond within 3–5 business days. If approved, the refund will be processed to the original payment method within 7–10 business days, subject to the processing timelines of the respective payment gateway or banking institution.

Right to Reject Fraudulent Claims

BJSA Trinetrix Pvt. Ltd. reserves the right to reject refund or cancellation requests that are found to be fraudulent, abusive, repetitive, or inconsistent with this policy.

Shipping & Delivery Policy

BJSA Trinetrix Pvt. Ltd. primarily offers digital products and services. Therefore, no physical shipping is involved unless explicitly stated for a specific product.

Digital Delivery

Upon successful payment verification, digital products and services will be delivered electronically through one or more of the following methods:

• Email
• Customer Dashboard / Learning Management System (LMS)
• Secure Download Link
• Online Meeting Invitation (Google Meet, Zoom, Microsoft Teams, etc.)
• Customer Portal or Mobile Application

Delivery timelines are generally as follows:

All delivery timelines are estimates unless a specific delivery date has been expressly agreed upon in writing.

Delay in Delivery

While we strive to deliver all products and services within the estimated timeframe, delays may occasionally occur due to technical issues, verification processes, unforeseen circumstances, or factors beyond our reasonable control.

If you do not receive your purchased digital product, service confirmation, or access credentials within seven (7) business days of the estimated delivery date, you should promptly contact our support team.

Email: support@bjsatrinetrix.com

Please include the following details in your communication:

• Full Name
• Registered Email Address
• Order ID / Transaction ID
• Date of Purchase
• Description of the issue

Our support team will investigate the matter and make every reasonable effort to resolve the issue promptly.

Physical Products

Unless specifically mentioned on the product page, BJSA Trinetrix Pvt. Ltd. does not sell or ship physical goods. If physical products are introduced in the future, applicable shipping charges, delivery timelines, and courier details will be clearly displayed during checkout and communicated to customers.